Refund policy

At NovaLife, we want you to have a clear understanding of our return and refund process. Please review the conditions below before requesting a return. This policy is subject to any mandatory rights you have under applicable consumer protection laws.

Return period. You may request a return or exchange within 15 days of your purchase date. After this period, we generally cannot offer a refund or exchange, except where required by applicable law.

Return eligibility. To qualify for a return, your item must be unused, in the same condition you received it, and in its original product packaging. Please include all original accessories, components, manuals, and other items supplied with your purchase.

For hygiene reasons, nasal-care devices, nasal tips, and other personal contact accessories that have been used are not eligible for a change-of-mind return. If your item is defective, please contact us so we can review the issue.

A receipt, order confirmation, or other proof of purchase is required.

Starting a return. Please contact NovaLife through our Contact Us page before sending your item back. Include your order number, the item you wish to return, and the reason for your request. For damaged or defective items, please also provide photos or a short video showing the issue.

We will provide the appropriate return instructions and address. Return addresses may vary by product, so please use the address provided for your specific return. Do not send your purchase directly to the manufacturer.

Pack your return securely to protect it during transit. If the original outer shipping box is unavailable, use a suitable replacement box with protective packing materials. The original product packaging and included components should remain inside.

Promotional purchases. Purchases made during promotional sales are final and are not eligible for change-of-mind returns or refunds. This restriction does not apply to manufacturing defects or where applicable law provides otherwise.

Refunds. Once we receive and inspect your return, we will notify you by email whether your refund has been approved or declined.

Approved refunds will be processed to your original payment method within 3 days of approval. Your bank or payment provider may require additional time before the credit appears in your account.

Late or missing refunds. If your refund has not appeared, first check your account and contact your card issuer or payment provider. If they cannot locate the refund after their processing period, contact us through our Contact Us page with your order number.

Return shipping. You are responsible for return shipping costs unless otherwise required by applicable law. Original shipping charges are non-refundable, except where required by law.

If NovaLife provides a return shipping label at your expense, its cost will be deducted from your refund. If you arrange and pay for return shipping yourself, we will not deduct an additional return shipping charge.

Delivery times for approved exchanges vary depending on your location and product availability.