Shipping policy
At NovaLife, we aim to make the shipping process clear and convenient. We provide tracking information so you can follow your order as it makes its way to you.
Order processing. Orders are generally processed within 3–7 business days after they are received. Processing includes preparing, packing, and arranging shipment of your items.
Processing time is separate from delivery time. Business days exclude weekends and public holidays.
International standard shipping. Estimated delivery time is 15–30 business days after your order has been dispatched.
Delivery times vary depending on your destination, the shipping carrier, and local customs processing. These timeframes are estimates and are not guaranteed. Customs inspections, public holidays, and carrier disruptions may cause additional delays.
Available shipping options and applicable charges will be displayed at checkout.
Tracking your order. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking instructions.
Tracking information may not appear immediately after the shipping label is created. Please allow time for the carrier to receive and scan your package. The frequency of tracking updates may vary by carrier and destination.
If you have not received your shipping confirmation email, please check your spam or junk folder before contacting us.
Delayed or missing packages. If your shipment appears delayed, tracking has stopped updating, or your package is marked as delivered but has not arrived, please contact us through our Contact Us page with your order number and tracking details.
You may also contact the shipping carrier for local delivery information. We will help you review the available tracking information and determine the next steps.
Signature requirements and special requests. Some shipments may require a signature upon delivery, depending on the order value and shipping method.
If you need a particular delivery arrangement or wish to confirm the tracking options available for your destination, please contact us through our Contact Us page before placing your order.
Shipping assistance. For questions about your shipment, please visit our Contact Us page and include your order number so we can assist you.